Service NSW cyber attack response
Below is some information on Transport’s response to Service NSW’s cyber attack which some members may have received correspondence about.
- Service NSW (SNSW) emails were targeted in a cyber security attack earlier this year which accessed customer information relating to licences and other products held in emails of 47 Service NSW team members.
- SNSW has confirmed individual MyServiceNSW accounts were not compromised.
- There is no evidence any Transport systems were affected. We have however reprioritised some cyber security efforts to assess whether there was any immediate threat to our networks, and in doing so further strengthened our cyber security posture.
- SNSW has started contacting affected customers by registered mail to communicate actions taken to resolve the situation and to reissue their licences.
- The safety of customers and their data has been the core consideration in all responses to this incident.
- SNSW is leading the customer engagement process and have a Hypercare team in place to ensure this process is managed with the upmost integrity to confidentiality.
- If people have been directly impacted, they can contact the SNSW Privacy Hypercare team or call them on 1300 137 162 between 9am and 5pm on weekdays.
- Transport is working closely with SNSW to provide any support they may need. As part of Transport’s response to help customers as quickly and seamlessly as possible, a Licence Security Taskforce has been set up. If staff have questions they can be directed to firstname.lastname@example.org. Transport for NSW is working to ensure sufficient resourcing in place to manage the expected uplift in inquiries and requests for complex licence replacements from customers.