Bus and Tram Express
Bus and Tram Express

Service NSW cyber attack response

Sep 24, 2020Uncategorized

Below is some information on Transport’s response to Service NSW’s cyber attack which some members may have received correspondence about.

  • Service NSW (SNSW) emails were targeted in a cyber security attack earlier this year which accessed customer information relating to licences and other products held in emails of 47 Service NSW team members.  
  • SNSW has confirmed individual  MyServiceNSW accounts were not compromised.  
  • There is no evidence any  Transport systems were affected. We have however reprioritised some cyber security efforts to assess whether there was any immediate threat to our networks, and in doing so further strengthened our cyber security posture.   
  • SNSW has started contacting affected customers by registered mail to communicate actions taken to resolve the situation and to reissue their licences.  
  • The safety of customers and their data has been the core consideration in all responses to this incident.   
  • SNSW is leading the customer engagement process and have a Hypercare team in place to ensure this process is managed with the upmost integrity to confidentiality.   
  • If people have been directly impacted, they can contact the SNSW  Privacy Hypercare  team or call them on 1300 137 162 between 9am and 5pm on weekdays.  
  • Transport is working closely with SNSW to provide any support they may need. As part of Transport’s response to help customers as quickly and seamlessly as possible,  a Licence  Security  Taskforce  has  been  set  up.  If  staff  have questions they  can  be  directed to licencetaskforce@transport.nsw.gov.au. Transport  for  NSW  is working  to  ensure  sufficient resourcing  in  place  to  manage  the  expected   uplift in inquiries   and   requests   for complex licence   replacements   from   customers.