Region 9 Payroll Issues
| PAYROLL ITEM | WHEN |
| Outstanding STA Dependencies STA Leave Balances were received on Friday 13th May, but information was incomplete. TJHB has gone back to STA seeking clarification and to update incomplete information. Once TJHB has received all required information we will complete an audit process that will include providing all employees with the details received from STA and requesting them to confirm that transferring leave balances are accurate. On completion of audit process, leave balances planned to be published on payslips. |
10 June 2022 (dependant on responses from STA) |
| Outstanding payroll queries from fortnightly Payrolls 1, 2 and 3 – to be resolved. | 17 June 2022 |
| Payslip/ Employee Roster summary (ERS) Interpretation Initiatives will continue to improve employee payslip knowledge and how this aligns with the Employee Roster summary (ERS). These include additional senior depot staff training to assist face-to-face knowledge transfer; repeatable comms on app; and liaising/training RTBU delegates. We are also speaking with our payroll provider to consider improvements to the current pay slip to make it easier to interpret e.g. clearer pay codes, showing decimal hours. NB Time Attendance and Payroll are 2 different systems in TJHB. It is not possible to give a daily break down on our pay slip software therefore we are unable to replicate the State Transit payslip. It is also not possible to show dollar ($) value on the ERS. The information that populates the ERS is prior to any deductions (i.e. ADO, Super, tax) therefore dollars ($) would not match the payslip and lead to more confusion. |
Ongoing |
| VDS Paycode/Award Interpretation Fixes – Acting Higher This item remains outstanding for a VDS system fix. Manual workaround in place with timesheets pending system resolution. |
30 July 2022 (manual process in place until resolved) |
| Pay adjustments We will continue to work hard to identify any inaccuracies in past payments and adjust accordingly. We are aware some employees have requested a pay audit, and this is currently being considered. If any over payments are identified, this will be discussed with the RTBU prior to any communication to employees. We commit to any recoup of overpayments being treated very sensitively and flexibly if a repayment plan is to be needed. |
Ongoing (subject to review and prior discussion with the RTBU) |
| Payroll contact To ensure resolution all pay queries must be logged as detailed below. Comments posted on the MyTransdev app are being reviewed. However, these are not submitted as pay queries. The preferred method is by filling out and submitting the form via this link: https://transdev.formstack.com/forms/pay_query_adjusment The form is also available in the MyTransdev app or web portal in the folder ‘Forms’. Hard copies of the form are available at the Duty Office in each depot, or employees can also email payroll at: payrollsharedservices@transdev.com.au Issues that require escalation should be raised directly with the Depot Service Delivery Manager or Depot Supervisor who can then notify the relevant Senior Manager. At this stage there will be no Payroll direct phone line. |
Currently in place |
| Triage of queries TJHB are working to achieve an automated communication solution to achieve, clear, timely communication to staff who have lodged a query. The process will triage the query and categorise. Employees will receive periodic updates through the investigation through to resolution of query. TJHB will communicate further with the RTBU prior to introducing the new triage process. |
3 June 2022 |